PAYMENTS & ORDERING

At BonheurSimple, we are committed to providing a safe, secure, and seamless shopping experience from the moment you browse our website to the moment your order arrives at your door.
This page outlines the payment methods we accept, how we process orders, and the steps we take to ensure your transaction is protected.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Visa (Credit & Debit Cards)
  • Mastercard (Credit & Debit Cards)
  • Other major internationally recognized credit and debit cards

All payments are processed through secure, encrypted payment gateways that meet the highest industry security standards (PCI DSS compliant).

2. Currency Support

We accept multiple currencies depending on your location.
Your payment will be processed in the currency displayed at checkout, or your bank will convert it into your local currency at their applicable exchange rate.

If you are unsure about currency conversion fees, please check with your bank or card provider before placing your order.

3. Placing an Order

Our ordering process is simple, secure, and designed to give you confidence at every step:

Browse & Select Products

Navigate through our categories (Face Care, Body Care, Hair Care) and add your desired items to the shopping cart.

Review Your Cart

Ensure all selected items, quantities, and prices are correct before proceeding to checkout.

Checkout Process

Enter your shipping and billing details.

Select your preferred payment method.

Confirm your order details.

Order Confirmation

Once payment is processed successfully, you will receive an order confirmation email with your order number and a summary of your purchase.

4. Secure Payment Processing

  • All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your personal and financial information.
  • We do not store or have access to your full credit card number at any time.
  • Payments are processed by reputable, PCI-compliant payment processors.

5. Fraud Prevention

For your security and ours, BonheurSimple uses advanced fraud detection systems to identify and prevent suspicious transactions.
In some cases, we may request additional verification (such as identity confirmation) before processing your order.

6. Payment Authorization

When you place an order, your bank may place a temporary authorization hold on your account for the order amount.
This is standard banking practice and ensures that the funds are available for payment.
Once your order is processed, the authorization is converted into a finalized charge.

7. Failed or Declined Payments

If your payment is declined:

  • Double-check that your billing address matches the one associated with your card.
  • Confirm that your card is authorized for international transactions (if applicable).
  • Try an alternative payment method.

If you continue to have issues, please contact our Customer Service team at support@bonheursimple.com for assistance.

8. Order Processing Time

  • Orders are processed within 48 hours of payment confirmation.
  • During busy seasons or promotional events, processing times may extend to 72 hours.

9. Order Confirmation Email

After your payment is successfully processed, you will receive an Order Confirmation Email that includes:

  • Your order number
  • List of purchased items
  • Billing and shipping details
  • Expected shipping timeframe

10. Invoicing

An electronic invoice is sent to your email address once your order has been processed and shipped.
This document can be used for personal records or warranty purposes.

11. Payment Disputes & Chargebacks

If you believe there has been an error in processing your payment, please contact us immediately.
We will investigate the issue and work to resolve it as quickly as possible.
Filing a chargeback with your bank before contacting us may slow the resolution process.

Contact for Payment & Ordering Support

If you have any questions about payment methods, placing an order, or payment security, our Customer Service team is ready to help: