GIVE US FEEDBACK

At BonheurSimple, we believe that our customers are our best source of inspiration.
Your feedback — whether it’s a suggestion, a compliment, or constructive criticism — helps us continue to improve our products, refine our customer service, and create a shopping experience that exceeds your expectations.

We value open, honest, and respectful communication and welcome feedback from all customers, regardless of whether you’ve made a purchase or are simply exploring our brand.

1. Why Your Feedback Matters

Your input helps us:

  • Improve Our Products – Refine formulas, packaging, and usability based on real customer experiences.
  • Enhance Our Website & Shopping Experience – Make navigation easier, speed up checkout, and provide clearer product information.
  • Develop New Products – Identify beauty needs and trends so we can create solutions that matter to you.
  • Train & Support Our Team – Use feedback to provide better customer service and resolve issues faster.

2. Types of Feedback We Welcome

We invite you to share your thoughts on:

  • Products – Effectiveness, scent, texture, packaging, ease of use.
  • Customer Service – Friendliness, professionalism, problem resolution, speed of response.
  • Shipping & Delivery – Packaging quality, delivery time, order accuracy.
  • Website Experience – Navigation, product descriptions, ease of checkout.
  • General Suggestions – Ideas for improvement or new product concepts.

3. How to Share Your Feedback

You can send us feedback through any of the following methods:

📧 Email

📞 Phone

  • Call us at +1 276 356 0397 during customer service hours (9:00 AM – 6:00 PM, Eastern Time – Virginia, USA).

🌐 Website Contact Form

  • Visit our Contact Us page and submit your feedback directly through our online form.

💬 Social Media

  • Connect with us on Instagram, Facebook, or Pinterest.
  • Direct message us or comment on our posts with your suggestions.

4. How We Handle Your Feedback

When you share feedback with BonheurSimple:

  • We will review every message received.
  • If your feedback relates to a specific issue, we will follow up for more details if needed.
  • If you have reported a problem, we will investigate and work towards a resolution as quickly as possible.
  • We may share your feedback internally with relevant teams (e.g., product development, customer service, logistics).

5. Public Use of Feedback

If you leave a public review on our website or social media channels, we may feature it on our product pages, marketing materials, or newsletters to help other customers make informed decisions.

If you send private feedback, it will remain confidential unless you give us permission to share it publicly.

6. Our Commitment to Listening

We want you to know that your voice truly matters to us.
Whether your message is praising a product you love or pointing out something we can do better, we take every comment seriously.
Our goal is to turn your suggestions into real improvements that benefit all BonheurSimple customers.

7. Contact Information for Feedback

If you have feedback to share today, please reach out:

BonheurSimple LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: support@bonheursimple.com
Phone: +1 276 356 0397