CUSTOMER SERVICE
At BonheurSimple, our customers are at the heart of everything we do. We are committed to delivering an exceptional service experience that matches the premium quality of our products. Whether you are shopping for the first time, returning as a loyal customer, or simply browsing, our Customer Service team is here to ensure that your experience is smooth, transparent, and satisfying.
We believe that great service is not just about answering questions — it’s about listening to our customers, anticipating their needs, and finding the best possible solutions quickly and efficiently. Our dedicated team is trained to handle all types of inquiries, from product questions to order assistance, shipping updates, returns, and feedback.
Hours of Operation
Our Customer Care team is available 7 days a week to ensure you are never left without support.
Operating Hours: 9:00 AM – 6:00 PM (Eastern Time – Virginia, USA)
Days: Monday through Sunday (including most public holidays)
We understand that many of our customers are located in different time zones around the world, so we make it a priority to check and respond to messages multiple times a day.
Response Time
We aim to respond to all inquiries within 24–48 business hours.
During peak shopping periods, special promotions, or holiday seasons, responses may take slightly longer, but we will always work diligently to address your request as quickly as possible.
We also believe in keeping you updated. If we anticipate any delay in resolving your inquiry, we will let you know and provide an estimated timeframe for resolution.
How to Contact Us
We offer multiple channels for you to reach us, ensuring that communication is convenient and accessible:
Email Support – The fastest and most detailed way to contact us.
Email: support@bonheursimple.com
Please include: your full name, order number (if applicable), and a brief but clear explanation of your question or concern.
Phone Support – For urgent inquiries or immediate assistance.
Phone: +1 276 356 0397
Available during customer service hours only.
Contact Form – Available on our website under the Contact Us page.
Simply fill out the form with your details and message, and our team will respond via email.
How We Can Assist You
Our Customer Service team is fully equipped to help with:
Product recommendations and guidance on selecting the right items for your needs.
Detailed information about ingredients, product usage, and care instructions (without making medical claims).
Order placement assistance if you encounter issues during checkout.
Tracking updates and help understanding your shipping status.
Return and exchange procedures, including eligibility and timelines.
Resolving product or delivery concerns quickly and professionally.
Our Service Philosophy
We operate under three core principles:
Transparency – We provide honest, clear information about our products, services, and policies.
Respect – Every inquiry is treated with professionalism and courtesy, regardless of its size or complexity.
Reliability – We keep our promises and follow through on every commitment we make to our customers.
Customer Satisfaction Guarantee
Your satisfaction is our priority. If you are not fully satisfied with your purchase or service experience, we will make every effort to address your concern promptly and fairly in accordance with our store policies.
We encourage you to reach out at any time — even if it’s just to share feedback or suggestions on how we can improve. Your opinions help shape the future of BonheurSimple.