FAQs
Welcome to our Frequently Asked Questions section.
We have compiled this guide to provide clear and detailed answers to the most common inquiries from our valued customers.
Our goal is to ensure that you have all the information you need to make confident and informed purchasing decisions.
If you do not find your question listed here, please do not hesitate to contact our Customer Service team via email at support@bonheursimple.com or by phone at +1 276 356 0397. We are always happy to assist.
1. What countries do you ship to?
We are proud to serve customers around the globe. BonheurSimple offers free worldwide shipping to most destinations. If your country is not listed at checkout, please contact us so we can confirm shipping availability for your location.
2. How long does delivery take?
Our standard delivery timeframe is:
Worldwide: 10–15 business days on average
Delivery times may vary depending on the destination country, customs clearance procedures, and local postal service efficiency. We recommend tracking your order regularly once it has been shipped.
3. Which shipping carriers do you use?
We currently ship via Yanwen Express, a trusted and reliable carrier that specializes in international deliveries. Your tracking link will be provided as soon as your order leaves our facility.
4. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. Simply click the link to follow your package’s journey in real time. If you have not received your tracking email within 3 days of placing your order, please contact our Customer Service team.
5. How long does it take to process an order?
We process orders within 48 hours of payment confirmation. During busy periods, such as holidays or major sales, processing may take up to 72 hours. You will be notified by email once your order is on its way.
6. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- Other major credit and debit cards
All payments are processed securely, and multiple currencies are supported for your convenience.
7. Will I receive a confirmation after placing my order?
Yes. Immediately after your purchase, you will receive an order confirmation email detailing your order number, items purchased, and delivery information. Please review it carefully and contact us right away if you notice any discrepancies.
8. Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible for assistance. Once an order has been shipped, changes or cancellations are no longer possible.
9. What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Customers are responsible for return shipping costs. Once we receive and inspect the returned items, a refund will be issued to the original payment method.
10. Who pays for return shipping?
The customer is responsible for all return shipping costs unless the product was damaged or defective upon arrival. In such cases, we will cover the cost of return shipping.
11. How do I start a return?
To initiate a return, email support@bonheursimple.com with your order number and reason for return. Our Customer Service team will provide instructions and the return address.
12. Do you accept exchanges?
At this time, we do not offer direct exchanges. If you would like a different product, please return your item for a refund and place a new order.
13. Are your products safe for all skin types?
Our products are formulated to be gentle and suitable for most skin and hair types. However, individual reactions may vary. We recommend reviewing the ingredient list and conducting a patch test before use.
14. Do you test on animals?
BonheurSimple is committed to cruelty-free practices. We do not test our products on animals.
15. How can I contact you if I have more questions?
Our Customer Service team is available 7 days a week to assist you:
Email: support@bonheursimple.com
Phone: +1 276 356 0397
Important Note
These FAQs are updated regularly to reflect the most accurate information. For any specific concerns, we always recommend reaching out to our team directly for personalized assistance.