DISCONTINUED PRODUCTS

At BonheurSimple, we are committed to offering our customers high-quality, thoughtfully formulated beauty products that meet our strict standards for performance, safety, and brand values.
As part of this commitment, our product range is regularly reviewed and updated to ensure we continue to offer the best possible selection.

From time to time, certain items may be discontinued for various reasons.
This is a standard practice in the beauty and skincare industry and allows us to focus on innovation, improve existing formulas, and introduce exciting new products to our customers.

Why Products Are Discontinued

Products may be discontinued for one or more of the following reasons:

Limited Edition or Seasonal Products

Some products are intentionally produced in limited quantities or are available only during specific seasons.

Once these items sell out, they will not be restocked.

Formula Improvements

We may discontinue an existing product to reformulate it with upgraded ingredients or improved performance.

In these cases, a new version may be introduced under the same or a similar name.

Low Demand

If a product consistently has lower sales than others in our range, we may choose to discontinue it in order to focus on higher-demand items.

Supply Chain Changes

Occasionally, ingredient sourcing issues, supplier changes, or manufacturing updates may require us to remove a product from our active range.

Regulatory or Compliance Updates

If industry regulations or safety standards change, we may adjust our product line to ensure full compliance.

How We Communicate Discontinuations

We understand that many of our customers develop personal favorites and may be disappointed when an item is no longer available. For this reason, we aim to communicate product discontinuations clearly and promptly:

  • Product Page Notice – When a product is discontinued, we will mark it as “Discontinued” or “No Longer Available” on its product page.
  • Email Notifications – Customers subscribed to our newsletter may receive updates about product changes and the introduction of new or replacement products.
  • Customer Service Confirmation – If you inquire about an out-of-stock product, our Customer Service team will confirm if it is permanently discontinued or temporarily unavailable.

Can I Still Purchase a Discontinued Product?

Once a product is officially discontinued, it will not be restocked on our website. However:

  • In rare cases, limited remaining inventory may still be available for a short period.
  • These items will be sold on a first-come, first-served basis and will be clearly labeled as “Final Sale” on the product page.

Alternatives and Recommendations

Our Customer Service team is always happy to recommend suitable alternatives to discontinued products.
If your preferred item has been discontinued:

  • Email support@bonheursimple.com with the name of the product.
  • We will suggest the most comparable product from our current collection or inform you about upcoming launches that may suit your needs.

Customer Feedback Matters

We value your feedback and take it into account when making decisions about our product line.
If you would like to share your thoughts on a discontinued product — whether it’s a request to bring it back, suggestions for improvement, or why it was a favorite — we invite you to contact us. Your insights help guide future product development.

Contact Us About Discontinued Products

If you have any questions regarding a discontinued product, please contact: